Holly Hales was born and raised in Port Arthur, TX. She comes from a large, tight-knit family and is one of nine children. Holly attended Lamar State College Port Arthur for two years while working part-time at her fathers medical office. She later moved to the Houston area and worked in telecommunications as a trainer, and later a workforce analyst, prior to joining OTC. In September 2011, Holly joined the OTC family as a Lab Technician.

In her spare time, Holly enjoys spending time with her family, traveling, going to concerts, and playing with her puppy, Hank. She plans to continue learning and developing her career, and grow with OTC for years to come.